Agenda
The agenda for Pendomonium 2024 is now live! Check out all the session topics and speakers below. All times below are in EST.
Tracks
Track 1:
How I Pendo Lightning Talks
Explore some of the most creative, impactful, and innovative ways people are using Pendo today. These sessions will leave you with a better understanding of how Pendo is helping people and businesses succeed and taking their products and digital experiences to new heights.
Track 2:
How I Pendo User Deep Dives
Hear from Pendo users themselves about the most powerful ways Pendo is transforming how they build, launch, and optimize their digital experiences.
Track 3:
Business of Product
Explore the role of product in digital transformation, product-led tactics for improving efficiency and productivity, and guidance for effectively managing change at scale.
Track 4:
Build with Pendo
Dive deep into all areas of Pendo and how to get the most out of the platform. Learn about new products and what's on the roadmap. And gain a better understanding of how to use Pendo—from analytics to artificial intelligence—to reach your goals.
#mtpcon
@ Pendomonium
Learn about the skills needed to lead successful teams, the traits that will help next-gen product people excel in their careers, and tools to help practitioners and leaders alike be better at the work they do every day.
Monday 10/7
9:00 am
Workshop registration opens
10:00 am – 5:00 pm
Full-day workshops (optional)
5:00 pm – 7:00 pm
Workshop closing reception (Workshop attendees only)
Tuesday 10/8
8:00 am
Registration opens
10:00 am – 11:30 am
Opening keynote by Pendo CEO and Co-founder Todd Olson
Todd Olson, CEO and Co-Founder, Pendo
1:00 pm – 1:45 pm
Driving customer outcomes through personalized experiences
Ryan Philpott, Sr. Customer Education Manager, Digital Strategy, Pendo
Erica Akroyd, Sr. Manager, Customer Education, Pendo
Coming Soon
Utilization does not equal value: Aligning your Pendo program to your leadership’s goals
Kat Noreen, Sr. Value Realization Consultant, Pendo
Alex Obermeyer, Manager, Product Analysts, JAMF
Caroline Oles, Sr. Director Client Experience and Enterprise Product Operations, Cox Automotive
AI-powered analytics: a game-changer for today’s product leaders
Ryan Salomon, Senior Director of Product Management, Pendo
Overcoming (and preventing) the most common product diseases
Radhika Dutt, Author, Radical Product Thinking: The New Mindset for Innovating Smarter
2:00 pm – 2:45 pm
Coming soon
Profitability in a better user experience: Measuring UX-driven ROI with Pendo
Jason Anderson, UX Researcher, Bandwidth
Coming soon
Pendo Listen: Build for impact with AI-powered feedback insights
Steve Cheshire, Senior Product Manager, Pendo
Marie-therese McCann, Director of UX, ESO
Coming soon
3:00 pm – 3:45 pm
Lightning Talk: Advancing product with in-app guides
Ryan Conom, Marketing Manager, Perforce
Ryan Durbin, Technical Engineer, Citrix
Stephanie Monk, Director of Customer Experience, Citrix
Coming Soon
Unlocking growth: Generating PQLs with Pendo
Melissa Skrbic-Huss, Director of UI/UX, Procare Solutions
Ekin Van Winkle, Director, Product Operations, Procare Solutions
Meet your customers wherever they are with Pendo Orchestrate and AI
Nichole Mace, SVP, Product Management & User Experience, Pendo
Michelle Grupinski, Sr. Manager, Product Experiences, Pendo
Coming soon
4:00 pm – 4:45 pm
Lightning Talk: All things governance & standardization with Pendo
Jonathon Wilson, Senior R&D Software Systems Analyst, Medidata Solutions
John Gardiner, Principal Content Designer, Sage
Vijitha Cheekala, Product Manager, LexisNexis
Combining Pendo with usability testing for effective employee onboarding
Allison Hopkins, Senior Product Manager, Ensemble Health Partners
Julie Poole, Director of Product Ops, Ensemble Health Partners
Pendo as a culture catalyst: Accelerating PLG transition by breaking down silos
Andy Krueger, Product Design Director, Datasite
JR Harrell, SVP of Product Design & Strategy, Datasite
Unlock the power of visual data with Pendo Session Replay
Kruti Carsane, Portfolio Product Manager, Pendo
Coming soon
5:00 pm – 5:45 pm
From disruption to opportunity: Embracing the AI revolution
Ethan Mollick, Innovation Expert & Artificial Intelligence Thought Leader; Professor of Entrepreneurship, The Wharton School
5:45 pm – 7:30 pm
Welcome reception
Wednesday 10/9
9:00 am – 9:45 am
Industry keynote: Coming soon
10:00 am – 10:45 am
Coming soon
From concept to conversion: How customer marketing and product management drive PLG success
Carly Cornforth, Head of Customer Marketing, CallRail
Sarah Parham, Associate Product Manager, CallRail
Demonstrating the impact of your awesome analytics work
Drew Harden, Sr. Director Product Analytics, Thomson Reuters
Supercharge your in-app guides with AI and personalization
Alejandro Dao, Senior Product Manager, Pendo
Coming soon
11:00 am – 11:45 am
Lightning Talk: How L&D teams enable learning at the speed of Pendo
Christopher Schunke, Principal Product Manager - Red Hat Learning Subscription, Red Hat
Brianna Kailipaka, Instructional Technologist, Athenahealth
Danielle Bauer, Instructional Technologist, Athenahealth
Using Pendo to accelerate a product migration and sunsetting
Katy Nilsson, Director of Client Enablement, Zego (Global Payments*)
Enhancing the strength of 43k employees in over 2k stores with Pendo
Takaharu Nakanishi, Manager, KDDI CORPORATION
Coming soon
What the leading PLG companies are doing in 2024
Aakash Gupta, CPO, Product Growth
1:15 pm – 2:00 pm
Industry keynote: Coming soon
2:15 pm – 3:00 pm
Lightning Talk: Using your Resource Center to serve users and deliver business results
Liz Feller, Manager, Design System & Analytics, Nelnet
Kelsey Drillen, Director of Content Design, PointClickCare
Emma Pindera, Content Strategist, PointClickCare
Nicholas Querci, Manager of Product Ops, Nasdaq
Elevating enterprise software to SaaS standards
Elliot Land, Innovation Product Owner, RF-Smart
Nic Toporcov, Senior Frontend Developer, RF-Smart
Kevin Gaul, Product Manager, RF-Smart
Organizations’ unsung heroes: Internal PMs and the value they drive
Andrei Zimin, Senior Product Manager, Asana
Pendo One: The shift from human-driven to machine-driven AI
Dr. Inbal Budowski-Tal, Senior Director, Machine Learning, Pendo
Coming soon
3:15 pm – 4:00 pm
From pain points to power plays: Pendo’s impact on platform performance
Kameron Canbaz, Principal Product Manager, Yahoo!
Coming soon
Meeting of the minds: Product and design unite
Anna Boyle, Lead Experience Designer, PNC
Caitlin Cataldo, Digital Product Manager, PNC
Analytics deep dive: Metrics that drive product-led growth
Ryan Salomon, Senior Director of Product Management, Pendo
AI features demand evidence-based decisions
Connor Joyce, , Author of Bridging Intentions to Impact
4:00 pm – 5:00 pm
Networking break
5:00 pm – 5:45 pm
Bill Shufelt, Co-founder & CEO, Athletic Brewing Company
5:45 pm – 10:00 pm
Pendopalooza
Optional add-on training
This year we’re bringing back optional training courses that will take place on Monday, October 7.
Are you new (or new-ish) to Pendo? If so, this 1-day, hands-on workshop is for you! You'll learn about the installation; how to tag pages and features, create segments, set up guides, and perform behavioral analytics; and learn tips for applying best practices each step of the way. This session gets you on the path to being Pendo certified, and you'll walk away with the foundational basics of how to use the tool.
Pendo Admin is for those looking to lead the Pendo initiative at your company. This course will be a hands-on deep dive into all aspects of what a successful Pendo implementation looks like. Attendees will learn what it takes to build a Center of Excellence and implement Pendo from start to finish. A project will be submitted at the end of the workshop in order to achieve certification.
*Attendees must already have their Pendo Essentials certification in order to attend Pendo Admin*
Mind the Product’s Product Management Foundations is an overview course that helps product managers develop a broader understanding of their role. Build confidence, deepen product culture, and align your product team around a shared understanding of their craft.
Maps are a crucial learning and communication tool for product managers to widen their impact and drive action within their organizations. Empower your teams to use mapping to visually work through, communicate, and solve product challenges.
Communication and Alignment teaches product teams to increase their strategic impact and organizational influence. Empower your product team to deliver more effectively with buy-in and support from their stakeholders.
Who is driving AI adoption in your organization - a few tinkerers, the IT group, some business unit, the full leadership? It's critical to get all voices aligned and give teams a stake in this future. This workshop will provide a shared language for talking about AI, a card deck and structured activities for exploring genAI use cases, expert advice from LLM implementors and data scientists, and a takeaway set of solid credible resources to round out your AI transformation program.
Key Takeaways:
- Discovering and mapping your first genAI use cases
- Right sizing AI into your current environment
- A method to evaluate and prioritize use cases
- Risk assessment and mitigation strategies
- Lots of inspiring enterprise and personal productivity examples
- Live sharing (crowdsourcing) of folks' favorite AI tools/resources for business
The product roadmap is a contentious and often misunderstood artifact, yet an incredibly powerful tools if used correctly. Creating a great one is part intuition, part art, and part science. In this full-day session, we will talk through the purposes of a roadmap and a process for clarifying your product's vision and strategy, gaining alignment, prioritizing the items on your roadmap, and sharing with stakeholders.